Auto-Attendant (IVR)
PBXtra ’s most powerful feature is its Auto-Attendant. This is the feature that lets callers Press 1 for Support or Press 2 for Sales. PBXtra’s Auto-Attendant is as easy as it is powerful. With simple clicks of the mouse you can manage call flow, build scheduled responses, forward calls off-site, and more.
Unlimited Extensions
Create unlimited extensions with just a few clicks of the mouse! Each extension can be customized differently – with dozens of options such as: Personal inbound number (DID) Outbound Caller ID Privacy settings Spell-by-name directory Voicemail settings much more!
Conference Calling
PBXtra comes pre-configured with a conference bridge. This bridge supports an unlimited number of internal participants and as many external participants as you have phone lines. If you use the Fonality VoIP network you can have a virtually unlimited number of external participants. You can even use our VoIP network just for overflow capacity!
Outlook Integration
PBXtra fully integrates with Microsoft Outlook! To call someone just right-click on their Contact or on any email in your Inbox. As soon as you click, your desk phone will ring. Pick it up and the call connects! Also, when an incoming call comes to your extension, you will get a screen pop that gives the caller’s name based on a look-up in your Outlook Contacts.
CRM Integration
CRM integration has never been so affordable until PBXtra! Now, with a few simple clicks, you can make your desk phone (hard or soft) integrate with your web browser. This means you can make your PC open browser windows into ticketing or sales force automation systems (e.g. salesforce.com) in seconds!
Voicemail: 900 hours
Your PBXtra comes with over 900 hours of voicemail storage, and four easy ways to retrieve messages: One-touch from your office phone. Dial in remotely from any phone. Attached to your email as .wav files. Listen via our web control panel.
Voicemail to Email
Receive your voicemails as emails! Your PBXtra comes pre-configured to send each employee an email notifying them of a new voicemail messages. Or with a click of the mouse, PBXtra will attach the actual voicemail (as a .wav) to the email. No configuration required!
Music-on-Hold
Music on hold is as simple as uploading an MP3 file using the Web Control Panel. With a click, callers will hear your favorite tune while on hold. In fact, each PBXtra Server comes with multiple audio channels, giving you the ability to play different audio to different classes of callers.
Scheduler
Want to play different messages to callers at different times of the day? Or perhaps you want an entirely different Call Menu on weekends, with different options for your callers to choose from. Use PBXtra’s intuitive Scheduler to create and apply schedules that will make your phone system work for you – even when you have gone home for the day!
Paging / Parking
PBXtra allows for unlimited simultaneous parked calls. PBXtra also supports system-wide paging and single phone intercom. Be sure to check with our sales team ([email protected]) because not all phone models support paging.
Analog IP Phones
PBXtra is the most flexible phone system on the market today, supporting all analog phones and numerous IP phones such as Cisco, Polycom, Swiss Voice, and Snom. PBXtra supports MWI (message waiting indicator) on all IP Phones and utilizes stutter-tone on analog phones to indicate voicemail waiting. Analog phones support multiple call appearances via call-waiting flash-hook. Supporting inexpensive phones – just another way PBXtra helps keeps your cost of ownership down.
Ring-all (Blast Group)
Each PBXtra comes with a free Blast Group. A Blast Group takes one inbound call and rings all phones, the first to pick up gets the call Of course you get to choose which phones go into the Blast Group, and which get to keep their peace and quiet!
Call Forwarding
Users can use their personal Web Control Panel to enable call forwarding to either an internal extension or to an external number.
Name Directory
PBXtra comes pre-configured with a professional quot; spell-by-last-name quot; directory. Callers are simply prompted to quot; spell the first three letters of the party’s last name quot; and then automatically connected to the requested extension. Don’t want to be in the Name Directory? No problem. The PBXtra administrator may easily exclude certain extensions from the Name Directory.
Custom Caller-IDs
PBXtra lets you customize outbound Caller-ID on a per-extension basis, allowing you to block, reveal, or change the Caller-ID of every extension in your office!
DIDs
Have more employees than you do phone numbers? With one click of the mouse, you can assign an inbound phone number to an employee. DIDs have never been so easy!
VoIP-ready
PBXtra comes VoIP-enabled for the Fonality VoIP network, right out of the box! VoIP provides businesses significant savings on their long-distance and International usage. Simply let us know how many local or toll-free phone-numbers you need and Fonality will provide you with low-cost, hassle-free, and high quality VoIP service. You may also opt to use VoIP on an inter-office or intra-office basis, to make organizational communication 100% free. This includes telecommuters! Switching to VoIP brings other PBXtra benefits, such as: change outbound caller-ID on a per extension basis, having more inbound than outbound lines (or vice-versa), ordering virtual numbers from other area-codes, and more! Get VoIP d today!
PSTN Fallback
PBXtra allows VoIP-users a PSTN back-up in case of Internet service interruption. Virtual PBX products offer no PSTN back-up, and, if your internet service goes down (there is no 100% guaranteed up-time), your business telephone line goes down with it – which is unacceptable. Go with Fonality, where we cover all of your bases for you! Your PSTN-Fallback is automatic. PBXtra detects poor (or zero) Internet quality and immediately steps your system into PSTN mode. Seamless – just the way you need it to be! Note: PBXtra runs in PSTN only mode if desired. No VoIP required!
Telecommuters Telecommuting
is the wave of the future – proven to increase employee satisfaction and their effectiveness. You will be glad to know that PBXtra was built with telecommuting in mind! Employees can travel outside the office, or between offices, with an IP phone (or soft phone) and keep their same extension number. You will never have to leave the message, quot; I am out of the office today quot; again. Answer your extension from home, the hotel, even your cell phone, as if you are still glued to your cubicle!
Branch Office Support
Purchase a low cost PBXtra server for each office, then with a few clicks in our control panel; link your servers to take advantage of the following features: Free office-to-office calling via VoIP. Call forwarding to any extension in your linked PBXtra server network.
Web Control Panel
Our award-winning web interface comes in two flavors: An admin panel for administrators, giving them the ability to manage all aspects of PBXtra remotely. A user panel for individual users, allowing them to manage their personal configurations (such as listen to voicemail, click to call people back, etc.) from anywhere in the world!
Plug and Play
PBXtra is truly a plug-and-play device! Each PBXtra is shipped preconfigured, with extensions already added according to how many phones you order. We even configure the IP phones and test them in-house with your system to make sure that your account is up and ready to go once you plug it in for the first time at your office!
Powerful Reporting
From the PBXtra Web Admin Panel, you can view real-time call logs for all extensions with powerful search and filter parameters. We also provide real-time billing (available for those that use our VoIP network) so that at any snapshot in time, you can see just how much you are spending, company-wide, on telephone calls. From the PBXtra Web User Panel, individual users can look at their call logs – and return calls with the click of a mouse!
Voicemail Groups
Want to send a voice message to multiple people? Use our Voicemail Group feature to easily build groups of people (such as your sales team). Then just dial the number of your group, as you normally would an extension, and leave a message. Seconds later everyone in the group gets your new message!
Unlimited Call Queues
Each queue comes with a variety of options: Personalized audio announcements give your queue that professional sound. Hold Time announcement frequency customization. User/Agent priorities for more effective call routing. Hold time limits so callers do not remain in your queue for extended periods of time. Caller limits for keeping queue call volume to a manageable level. Length of time after fielding a call before the same agent is called again. Much much more!
Full Featured A. C. D.
A.C.D. (Automatic Call Distribution) allows you to route incoming calls to your Users/Agents in many different ways to facilitate your business needs: Ring all – 1st to pickup gets the call. Ring one person at a time in order. Ring in order, w/ memory. Ring who was least recently called. Ring who has the fewest calls. Ring a random person.
Skill-based Routing
Assign each agent a priority, and your queue will distribute calls to them accordingly. This means you can pass more leads to your star-closer, or pass less leads to your underperformers. PBXtra has an additional layer of prioritization based on agent order. This means you can have similarly skilled agents who receive calls in an ordered round-robin fashion.
Graphical Queue Reports
View graphical reports on every detail of your queues such as: abandoned calls, completed calls, hold time, average call length, agent productivity, and much more. Also view graphs of call volume and call completion by day, weekday, or even hourly average. These averaged reports are great tools for proper staffing predictions of your call center!
Agent Call Recording
Choose an agent, and select a number of calls to record. PBXtra will then record this specified number of calls and automatically stop recording when the limit is reached.
Real time Queue
Stats would you like to know how many callers are in your queues? Need to know which agents are logged in? Need to know which of your agents is already on a call? The PBXtra web GUI answers all of these questions, helping you to manage your queues with real time stats.
Multiple Auto-Attendants
Your business may have several numbers for different departments. With PBXtra’s multiple Auto-Attendants, direct calls to a different call menu based off of the inbound number.
Upload Voice Prompts
This feature gives you the ability to upload highly professional pre-recorded voice prompts when simple recordings from your phone (Standard Edition) just won’t do.