Frequently Asked Questions
Q. Who can use DIDX?
Ans: Anyone, and every one, needing a DID number over a SIP or IAX2 Network can use DIDX.
Q. Can I use DIDX for my billing management?
Ans: Yes, you can bill your customers for the DID’s you are selling them via us. You can view each DID sales status month by month.
Q. Which Protocol’s and codecs do you support?
Ans: We support SIP and IAX2 Protocols and also g723, g729, GSM, G711A and G711U. It does not matter what codec the supplier sells the DID to us at. We convert it for you.
Q. How does the billing work in the API, do we redirect the customer to you, or who charges the end user?
Ans: You are our customer, we only charge you, you have to rebill your own customer, and charge him however you want him to be charged.
Q. Can we setup our own prices, or what price do we sell at ?
Ans: DIDX will charge you the amount that you see when you signup. You charge your customer whatever you want to charge him.
Q. Is there a membership fee?
Ans: NO, At this time, there is NO Membership fee. However, we will introduce a $20 minimum a month billing from 1st of Jan 2006.
Q. Do I have to route the DID to you ?
Ans: Yes, in order for us to be able to sell the DID instantly to our customer, we must have control of that DID number. Otherwise the model will not work.
Q. What address do I send my DID number to ring to?
Ans: Send your calls to [email protected] ie if your number is 18005551212 send it to [email protected] . If your switch does not send to a domain, then send it to any of the IP you get response from on sip.DIDX.org and extention number. ie
66.98.180.77
Extension 12126555763
Q. How does DIDX make money?
Ans: We mark up the price by 5% to 10% of the DID original price, and then sell it to the customer. This covers our Internet bandwidth usage, and support cost.
Q. How can I add the DID’s that I have?
Ans: Once you route the DID to us, to add DID(s) in DIDX.org, just login to the website and click on the ‘Add Inventory’ link. A new ‘Add Inventory’ form would appear, select the country for which you’ve the DID(s). See the area list for that particular country would get loaded automatically. Select the area to which the DID(s) belong. If you have only one DID number to offer, enter it against the ‘Single Number’. If you have a series of DID numbers, enter the first and last numbers of that series against ‘Multiple Numbers’. Then insert the ‘Setup’, ‘Monthly’ and ‘Per Minute’ charges that you want to charge on the DID(s) and press the submit button.
Q. I’ve forgotten my password, how can I get it back?
Ans: Go to www.DIDX.org/password/ and enter your account number or email to get your account number with password.
Q. Who collects payments from the customer, you do or we have to bill directly?
Ans: DIDX collects all payments, and gives to you. You do not have to bill anyone.
Q. When can we expect money from DIDX ?
Ans: Expected date of launch for DIDX service is 1st August 2005. After that we will charge the customer, and we will start paying by 1st of September 2005.
Q. When do I get paid ?
Ans: Once your offered DID is sold, and 45 days are passed, we pay you for that DID. If the DID did not work for more than 3 days in a week, we will not pay you for that DID, and we will not charge the customer for it.
Q. How do I get paid.?
Ans: We pay payments under $500 via Paypal or over $500 via check or wire transfer.
Q. Can I send my small customers your way?
Ans: Yes please. We want your help to expand our network, and we want your headaches to be ours, so send your small customers our way.
Q. What is the QOS on your service?
Ans: Every single DID gets tested every single day. If the DID does not work any day, it gets logged, and you and the provider get an email. If this happens, we will not pay the provider because of the outage for that duration, and we will not charge you also.
Q. What is the ((DID Rating))?
Ans: Every single DID gets tested every single day, with different kinds of tests, i.e., DTMF, Alive or Dead, Caller ID, etc. Based on these tests, we give a rating to the DID where 10 is the Best and 1 is the Lowest.
Q. What is the Vendor Rating?
Ans: Based on the vendor relationship quality and Duration, we rate the vendor, and the better the vendor, the higher the rating. Best vendor is 10 and Lowest is 1.
Q. How do I configure my asterisk to accept calls from DIDX?
Ans: If you have to ask this question, you should not be on this web site, however we do provide expert service for configuring your asterisk box. Please look at www.DIDX.org/configs/ for basic asterisk instructions, and if you feel you still need assistance, login to your account, and press the contact us button, and request support. We will charge your account and make an appointment call for you.
Q. What is the purpose of ‘Request DID’s’ feature?
Ans: Suppose you come to DIDX.org and couldn’t find DID’s for the area you were looking for. This is where ‘Request DID’ comes in handy. Just go there and select the country and area and submit your request. All the members of DIDX will then be sent an email requesting this DID area code availability, and if some one adds this area code, you will get an email and the number will be assigned to you automatically. We take $25 deposit from you against this order, and we ask you the maximum money you are wiling to pay for this area code, and if we find a deal for you, we charge you.
Q. Can I use the DID’s from DIDX for my Calling Card Service?
Ans: Yes, you can use our numbers for any and all reasons; however, remember that we buy these numbers from different vendors. If you are buying a flat rate DID, chances are that if you use them for calling card, the supplier will close the line. We recommend to buy a per min number for calling card purposes. In our new version we plan to enter a questionnaire for the seller to tell us exactly what they allow and do not, but for now, if we do this, it will make DIDX very complicated product.