Why we need Customer Service, this is a common question asked by everyone.Customer service energizes employees, impress customers, enhance image, improve positive word-of-mouth, and increase repeat business for the company.
There are two major reasons to deliver customer service: repeat business and happiness. Sales turn prospects into new customers. Service turns new customers into repeat customers. Service also makes customers happy! Happy customers are much easier to deal with than irate customers. This training program is for Support Staff of Supertechnologies who want to make a significant contribution to their company’s image or bottom line and make their own lives easier.
Here are some of the Tips that you need to familiarize yourself with when dealing with customer.
When customers call on the phone or through skype of if they are on msn or Gtalk, we are provided with a tremendous opportunity to reinforce and grow the relationship. It makes good (economic) sense to take the extra time and effort to make these calls as meaningful and service oriented as possible. Attention to customer service will go a long way in helping you to satisfy your customers and make them feel as if they are truly special.
1. Always tell your customer what you CAN do for them. Don’t begin your conversation by telling them what you CAN’T do.
2. Allow irate customers to vent. Do not interrupt them or start to speak until they have finished having their say.
3. Diffuse anger by saying "I’m sorry or "I apologize."
4. Use your customer’s name at different points in the call.
5. Make certain that your "solution" to the customer’s problem is acceptable to them. Get their approval and agreement.
6. Always conclude each call with a "Thank you" or a verbal message of appreciation for their business.
7. Make certain that your tone of voice is in sync with your words. Remember, your tone of voice can completely contradict your message.
8. Listen attentively! There is nothing worse than asking an irate or troubled customer to REPEAT what they have just said.
9. Go the extra step by following up on your solution. Re-contact the customer to make certain that everything has been handled in a satisfactory manner, and they are pleased with the outcome.
10. Remember to ask if there is anything else that you can do for your customer. Taking the time to ask the question often results in increased business and a more committed customer.
You will be providing support to Supertechnologies customers and you would mainly be dealing with didx.net,virtualphonline,Beta.ip-pabx.com.super-phone.com and phone2net.com clients through Skype,MSN,Gtalk and also you would be receiving calls on your extension.
The customers would also be making complain tickets on these websites through email in box, and you would be required to take care of these tickets.
Please look at these videos below, they will guide you as to how you can solve complain tickets on didx.net and virtuaphoneline.com .
1-How to solve complain tickets on virtualphoneline.com
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2-How to solve complain tickets on didx.net
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